Delivery & Shipping

Delivery & Shipping

Nirvanna Jamaica ships handcrafted world musical instruments from carefully managed warehouses to make sure your singing bowl, handpan, djembe, or kalimba arrives safely and in perfect tune. Here's everything you need to know about how we get your instruments to you.

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Each instrument is individually inspected, tuned if needed, and packed with custom protective materials before dispatch. Once your order ships, you'll get a confirmation email with your tracking number.

Instrument-Safe Packaging

We know your instrument is more than a product — it's a handcrafted work of art. Every shipment uses double-walled boxes, high-density foam inserts, and vibration-dampening wrap designed for the specific instrument type. Singing bowls and crystal bowls travel in moulded cushioning. Handpans and tongue drums are secured in rigid shells. Djembes and larger drums are strapped to reinforced pallets when needed. Our goal is zero transit damage.

Domestic Shipping (New Zealand)

All standard orders over NZD NZ$79.99 qualify for free carbon-neutral shipping. Orders under this threshold have a flat shipping fee calculated at checkout based on instrument size and weight.

International Shipping

We deliver handcrafted instruments to musicians and collectors worldwide. International delivery times vary by destination:

• Australia: 5–10 business days
• Asia & the Pacific: 10–18 business days
• North America: 12–21 business days
• Europe: 14–24 business days
• Rest of world: 14–28 business days

International shipping costs are calculated at checkout based on destination, package dimensions, and instrument weight. Larger instruments such as djembes and handpans may cost a bit more due to oversized packaging requirements. Please note that import duties, customs fees, and local taxes may apply upon arrival and are the responsibility of the recipient.

Order Tracking

Every shipment includes full tracking. Once your order ships, you'll get an email with a link to follow your package in real time. You can also check the status any time on our Order Tracking page using your order number and email address.

Delivery & Receiving Your Instrument

Our couriers will deliver to the address provided at checkout. For larger instruments like djembes or handpans, please make sure someone's available to receive the package — these items require a signature due to their size and value. If no one's home, the courier may leave a card with redelivery or collection instructions. Please double-check your shipping address at checkout to avoid delays.

Shipping Restrictions

Due to the size and fragile nature of many handcrafted instruments, we're currently unable to ship to:

• PO boxes (instruments require a physical delivery address)
• Remote rural addresses where courier access is limited

If you're not sure whether we can deliver to your area, get in touch before placing your order.

Lost, Delayed, or Damaged Packages

If tracking shows delivered but your instrument hasn't turned up, check with your neighbours or building management. If you still can't find the package, get in touch within 7 days and we'll open an investigation with the courier.

If your package is significantly delayed beyond the estimated window, give our team a shout. We'll follow up with the courier and, if needed, send a replacement instrument or issue a full refund.

If your package arrives with visible damage to the outer box, please photograph the outside before opening. Then carefully unpack and inspect the instrument for cracks, dents, or tonal issues. Get in touch with us straight away with photos so we can sort out a free replacement at no cost to you.

Contact Us

For any questions about shipping, packaging, or delivery of your instrument, get in touch through our contact page or give us a ring at +64 7 839 4217.

Last updated: February 2026